Shipping & Returns

Get Free Shipping at Quarter-Max!

Free Shipping Details

*Free Shipping is valid for orders $99 and over that ship via ground service within the contiguous 48 United States only. Qualifying order total is based on product subtotal—taxes and additional non-standard shipping charges are not included as a qualifying cost. Customer is responsible for non-standard additional shipping charges such as oversize fees and special handling surcharges (where indicated on product page), expedited shipping, hazardous materials charges, truck freight fees, etc. Offer is subject to adjustment due to returns, cancellations, and exchanges.

Free Shipping Exclusions:

• HI, AK, PR, US Territories, International, and Canadian orders are excluded.
• Hazardous materials fee will be charged on items as indicated on product page.
• Oversize fee will be charged on items of certain size or weight as indicated on product page.
• Truck freight - We reserve the right to ship via truck freight on large orders at our discretion. Truck freight will be used to ship items that are too large for standard service.
• Does not apply to COD deliveries.
• Does not apply to dealer program.

Shipping Policy

We use UPS as our primary carrier, including international shipping. All orders will be shipped via UPS ground, unless otherwise specified. Please refer to the UPS shipping map for approximate delivery times. We reserve the right to refuse shipment to any address. Please note that some carriers will not deliver to a PO Box. We reserve the right to ship via truck freight on large orders at our discretion. Truck freight will be used to ship items that are too large for standard service. Due to carrier restrictions, we are unable to provide air services for some items in our catalog. Hazardous materials will be shipped at an additional fee depending on the item and shipping selection. The FOB locations for drop shipments are dictated by our suppliers. All other items are FOB Galesburg, IL. Additional handling charges will be applied to all orders using an alternate carrier. However, if you still wish to use an alternate carrier (i.e. FedEx, DHL), you must contact our shipping manager directly for special request and authorization. Your request will be approved or denied. After receiving approval from our shipping manager, the customer is responsible for all arrangements for use of these alternate carriers. This includes but is not limited to, contacting the carrier to schedule the pickup and pre-payment to the carrier for the shipment using the customer's carrier account or customer’s credit card. Any claims for service failures or damages when using an alternate carrier are the responsibility of the customer.

Oversized Items

The shipping charges for all ground and air packages are subject to oversize and dimensional weight charges, which are more expensive, and may differ from the charges for the actual weight of the package. This applies to all packages and is very common especially in larger lightweight parts. For example, a hood scoop package may weigh 15 pounds, but when oversize or dimensional weight is calculated, you will be charged for a package that is based on 97 pounds. Please keep this in mind.

Refused Shipments

The customer shall be liable for any costs incurred from any refused shipment(s). RJ Race Cars, Inc. will be reimbursed for this expense before any further shipments will be permitted.

Claims

Inspect your order upon receipt. Claims for damages, open or concealed, must be made immediately to the delivery company. Bring any damage to the attention of the delivery person and make a written notice. If a shipment is damaged, keep the box and packing materials for carrier inspection. Take photographs if possible. Claims for shortages or incorrect items must be made to RJ Race Cars, Inc. within five days of delivery.

Return Policy

Quarter-Max will accept items purchased from us, that are sellable as new, for return or exchange within a period of 30 days from the date of the invoice, except for electrical devices, books, software, special orders, and custom built parts. Other exclusions may apply. We do not refund shipping or handling charges. After 30 days, we will accept only defective parts for repair or exchange at our discretion. Coil springs can be exchanged at our discretion, as long as they are returned in sellable condition with no rust or scratches. All returns are subject to a 20% re-boxing and re-stocking charge. All header kits will be charged the 20% re-boxing and re-stocking fee, no exceptions. Special orders, custom built parts or any item built to customer specifications will not be accepted for return or exchange. Any items which have been used, modified, altered or returned in such a condition as to not be resellable will not be accepted and no credit will be issued. Items to be exchanged must be in our possession and inspected before we can send out the exchange parts without charging you for the item(s). If you require the part before this process can be completed, we will be glad to ship the new item billed to your credit card and then issue the credit once the original item returns to us in good condition. Before returning any item for credit or exchange, you must call to obtain a Return Merchandise Authorization (RMA) number. Please have your invoice handy when you call to get your RMA number. All returns and exchanges must have a RMA number clearly visible on the outside of the box and a copy of the original invoice inside the box, along with any other documentation that may be required to process your request.

Holiday Shipping Schedule

New Year’s Shipping Information:
There will be no shipping on Monday, January 1, 2018 in observance of the New Year.
Normal shipping will resume on Tuesday, January 2, 2018.

Memorial Day Shipping Information:
There will be no shipping on Monday, May 28, 2018 in observance of Memorial Day.
Normal shipping will resume on Tuesday, May 29, 2018.

Independence Day Shipping Information:
There will be no shipping on Wednesday, July, 4, 2018 in observance of Independence Day.
Normal shipping will resume on Thursday, July 5, 2018.

Labor Day Shipping Information:
There will be no shipping on, Monday, September 3, 2018 in observance of Labor Day.
Normal shipping will resume on Tuesday, September 4, 2018.

Thanksgiving Shipping Information:
There will be no shipping on Thursday, November 22, 2018 in observance of Thanksgiving.
Normal shipping will resume on Friday, November 23, 2018.

Christmas Shipping Information, in-stock items:
Most orders placed by 12:00 PM CST on Friday, December 14, 2018 will be delivered via free ground shipping by Friday, December 21, 2018.
Place your order by 9:00 AM CST on Thursday, December 20, 2018 and choose Next Day Air to guarantee delivery by Christmas.
There will be no shipping on Monday, December 24 and Tuesday, December 25, 2018 in observance of Christmas.
Normal shipping will resume on Wednesday, December 26, 2018.

2019 New Year’s Shipping Information:
There will be no shipping on Tuesday, January 1, 2019 in observance of the New Year.
Normal shipping will resume on Wednesday, January 2, 2019.

UPS Ground Delivery Map

ups-map-with-qm.jpg

 

This policy was last revised on April 17, 2018.